Guide · Reduced mobility
Cruise transfers for travellers with reduced mobility
Many cruise passengers travel with a walking frame, a folding wheelchair or simply need more time. We plan the transfer around that, and we are honest about what our vehicles can and cannot carry.
- 4.723 reviews on Google
- Secure payment
- Free cancellation up to 24h before
- wheelchairs travel in the boot
- Folding
- getting in and out, and with bags
- Help
- drop-off at the entrance
- Door to terminal
- any special requirement
- Tell us first
What we can do
Folding wheelchairs, walkers and help with bags
Our vehicles carry folding wheelchairs, walking frames and folding mobility aids in the luggage space, together with the suitcases. The driver helps the passenger get in and out and loads the luggage. Tell us about the wheelchair when you book, so we choose a vehicle with room for it and for all the bags.
We do not have vehicles adapted for passengers who must stay seated in their wheelchair during the journey (ramp or lift). If someone in your group needs that, message us before booking and we tell you honestly what is possible.
One fixed price for the whole vehicle, luggage included, shown before you pay.
Manifest
What you are booking
- Price
- One fixed price for the whole vehicle, shown before you pay. Luggage included.
- Vehicles
- From a car for 4 to a 22-seat minibus; larger groups in several vehicles leaving together.
- Waiting
- 60 minutes free at the airport from the real landing, 30 at the port and Sants, 15 at hotels.
- Licence
- Licensed private hire vehicles (VTC) with professional drivers and passenger insurance.
- Paperwork
- Online card payment, VAT invoice in your or your company’s name.
- Changes
- Free cancellation with 24 hours’ notice. A person on the phone and WhatsApp, 24/7.
At the terminal
Assistance inside the port
Your driver drops you at the entrance of your terminal, next to the luggage drop. Assistance inside the terminal and on board (wheelchairs for the walk to the ship, priority boarding) is arranged by your cruise line: request it in advance through them.
Booking
What to tell us
- The type of mobility aid and whether it folds.
- How many suitcases travel with the group, so the vehicle has room for everything.
- If a larger vehicle makes getting in easier, choose a minivan or van in the widget.
- Add extra time to the pick-up: see embarkation day and disembarkation day.
One fixed price for the whole vehicle, luggage included, shown before you pay.
Questions from the bridge
Can you take a wheelchair?
Yes, folding wheelchairs travel in the luggage space. We do not have vehicles with a ramp or lift for passengers who stay in the wheelchair; message us first if you need one.
Will the driver help with the luggage?
Yes. The driver helps passengers in and out of the vehicle and loads the suitcases.
Who arranges assistance inside the terminal?
Your cruise line. Request terminal and boarding assistance through them before you travel.
Does a wheelchair cost extra?
A folding wheelchair travels as luggage. Tell us about it when you book so the vehicle has room for it.
Included in your fixed price
- Fixed price per vehicle, no meter, no surprises
- Tolls and parking included
- Free waiting: 60 min at the airport, 30 min at the cruise port and Sants station, 15 min at any other address
- Real-time flight tracking
- Meet & greet: driver with a name sign at arrivals
- Luggage help, no card surcharge
Customer reviews
Verified reviews from our customers are published on our Google Business Profile.
Questions about your cruise transfer?
Talk to a person 24 hours a day, every day, in English, Spanish, French and Catalan. Tell us your ship’s date and terminal and we sort out the rest.